Refund & Exchange

Eligibility for Refund or Exchange

To be eligible for a refund or exchange, items generally must be:

• • Reported within 7 days of delivery or pickup
• • Unused, in original packaging with all accessories
• • Accompanied by proof of purchase (order reference or receipt)

Non-Refundable Items

• ✗ Special orders — deposits are non-refundable once placed with the supplier
• ✗ Cut-to-length items (drip hose, mulch film, main hose cut on order)
• ✗ Clearance items marked "final sale"
• ✗ Installed solar or AC systems (defects handled under warranty)

Defective Items

If your item arrives defective or damaged, contact us immediately. Manufacturer defects on new products are covered by the applicable product warranty — see Warranty Registration. We'll coordinate repair, replacement or refund as appropriate.

How to Request a Refund or Exchange

1. Contact us with your order reference and details of the issue
2. We'll review and confirm eligibility
3. Return the item (return shipping is customer's responsibility unless the issue is our error)
4. Refund is processed once the item is received and inspected — typically within 7–14 business days

Refund Method

Refunds are processed using the original payment method where possible. Cash and bank transfer refunds are made via bank transfer.