Customer Care

Delivery Information

Island-wide delivery from our Newell, St. Elizabeth warehouse. Pickup also available.

Delivery Timelines

  • Stocked items: 1–3 business days
  • Solar systems: 3–7 business days after install date confirmed
  • Special orders: Varies by supplier

All timelines are estimates. We'll confirm your delivery date after order placement.

Delivery Fees

Delivery fees are calculated based on parish, order size and product weight. We'll confirm your delivery fee at time of order.

  • Free pickup from Newell headquarters
  • Free delivery may be available on qualifying orders

Pickup Option

You can pick up your order from our Newell warehouse — please arrange a time in advance so we have it ready.

Pickup hours:
Mon–Fri: 8 AM – 5 PM
Sat: 9 AM – 3 PM

Delivery Coverage — Island-Wide

We deliver to all 14 parishes across Jamaica. Larger items (solar systems, AC units) may require additional coordination for installation-included deliveries.

Farms in remote areas: our Farm Relations Officer can arrange direct-to-farm delivery for irrigation supplies. Book an FRO visit.

Delivery Day

You'll receive a call or WhatsApp message before your delivery arrives. Please have someone available to receive and sign for the order.

For large or fragile items, we recommend inspecting the goods on arrival before signing.

Missed Deliveries

If no one is available at the delivery address, we'll try to reschedule. Additional delivery attempts may incur an extra fee.

Questions About Delivery?

Talk to us before placing your order — we're transparent with timelines and fees.